Apartment neighbor and Clayton's sister. Initially portrayed as a frightened victim of her abusive husband to maintain the facade. She later assists Ellen by revealing the truth about their captivity, guiding her to the escape vent, and helping her flee Clayton's control.
Their apparent neighbor relationship becomes central to Ellen's investigation.
Ellen hears a distressed woman through the adjoining apartment's vent, leaves a note, and later meets Lana for tea.
Lana is Clayton's sibling and is involved in his captivity scheme.
Lana reveals that she is Clayton's sister after Ellen discovers the false apartment.
Lana and Russo are presented as a married couple within the fabricated apartment story.
Russo is introduced as Lana's abusive husband and warns Ellen to stay away from his wife.
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