The ballet mistress at the Opéra Populaire and mother to Meg. She serves as a crucial link to the Phantom, delivering his threatening dispatches to the managers and Christine. She reveals to Raoul that the Phantom is a disfigured prodigy she once saw imprisoned in a traveling fair cage, and later guides him to the Phantom's lair.
Madame Giry acts as the Phantom's informant and reluctant servant, providing him with resources while secretly aiding Raoul.
A protective mother-daughter bond within the ballet company.
Raoul relies on Madame Giry for critical intelligence to track the Phantom.