An elderly tourist who notes Alice's resemblance to the missing woman, Nicole. She returns Alice's stolen wallet and firmly tells her she must accept she has visited the island before. Her words trigger Alice's realization about the missing days, leading to a mental breakdown and fainting in the woods.
Mrs. Heim forces Alice to confront the reality of her missing days.
Mrs. Heim tells Alice that she must accept having been to the island before, after returning Alice's missing wallet.
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