Story Structure — 5 Plot Phases
A Claim Denied
Dan recovers from a heart attack but is declared fit for work and denied benefits. He struggles with the online appeal process while the Jobcentre imposes demands he cannot meet.
Key Events
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Heart Attack Recovery — Dan recovers from a heart attack while his doctor forbids him from returning to work. Characters: Dan
Location: Dan's home
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Work Capability Decision — Dan is deemed fit for work and denied Employment and Support Allowance. Characters: Dan
Location: Benefits assessment system
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Doctor Ignored — Dan learns that officials did not contact his doctor before deciding he could work. Characters: Dan
Location: Dan's home
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Online Appeal Forms — Dan applies for an appeal but struggles because the process requires online forms. Characters: Dan
Location: Public computer area
An Unsteady Friendship
Dan meets Katie, whose relocation and sanction leave her family in severe hardship. He responds by offering practical help and forming a bond with Katie and Daisy.
Key Events
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Katie Is Sanctioned — Katie is sanctioned after arriving late to her Jobcentre appointment. Characters: Dan, Katie, Job Centre Officer Manager
Location: Jobcentre
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Newcastle Relocation — Katie and Daisy relocate from a London homeless shelter because affordable housing is unavailable. Characters: Katie, Daisy
Location: Newcastle accommodation
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Dan Meets Katie — Dan befriends Katie and becomes aware of the family's difficult living conditions. Characters: Dan, Katie, Daisy
Location: Residential building
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Repairs And Wooden Toys — Dan repairs household objects and crafts wooden toys for Katie's children. Characters: Dan, Katie, Daisy
Location: Katie's home
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Heating Without Electricity — Dan teaches the family how to heat rooms without electricity. Characters: Dan, Katie
Location: Katie's home
Hunger And Desperation
Katie's hunger becomes visible at the food bank, and shoplifting leads to an exploitative offer of prostitution. Dan confronts the consequences but cannot remove the poverty trapping her.
Key Events
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Food Bank Breakdown — Katie breaks down after hunger overwhelms her while she has been feeding her children instead of herself. Characters: Katie, Food Bank
Location: Food bank
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Supermarket Shoplifting — Katie is caught shoplifting as her family's food crisis deepens. Characters: Katie
Location: Supermarket
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Desperate Job Offer — A security guard secretly offers Katie work as a prostitute to help her feed her children. Characters: Katie
Location: Supermarket
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Daniel Finds Katie — Dan finds Katie at the brothel and begs her to abandon the work. Characters: Dan, Katie
Location: Brothel
Defiance Against The System
Dan faces renewed work-search pressure despite medical restrictions. His public spray-painted appeal demand earns solidarity but also results in arrest and deep isolation.
Key Events
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Garden Centre Refusal — Dan refuses a garden centre job because his doctor still forbids him from working. Characters: Dan, Job Centre Officer Manager
Location: Jobcentre
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Threat Of Sanction — Dan is told to work harder to find employment or face a sanction. Characters: Dan, Job Centre Officer Manager
Location: Jobcentre
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Appeal Demand Painted — Dan spray-paints a demand for his appeal date on the side of the building. Characters: Dan
Location: Jobcentre exterior
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Public Support And Arrest — Bystanders and benefit claimants support Dan, but he is arrested and cautioned. Characters: Dan, Job Centre Guard
Location: Jobcentre exterior
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Dan Withdraws — Dan sells most of his belongings and becomes a recluse. Characters: Dan
Location: Dan's home
The Final Appeal
Daisy's kindness helps Dan recover enough to attend his tribunal with Katie. Before his case can be decided, he dies, and Katie preserves his protest through her funeral speech.
Key Events
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Dan Withdraws — Dan sells most of his belongings and becomes a recluse. Characters: Dan
Location: Dan's home
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Daisy Brings Food — Daisy brings Dan a homemade meal, helping pull him out of his depression. Characters: Dan, Daisy
Location: Dan's home
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Tribunal Preparation — Katie accompanies Dan to his tribunal, where his case appears promising. Characters: Dan, Katie
Location: Tribunal building
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Tribunal Anxiety — Dan becomes anxious after seeing the judge and doctor who will decide his case. Characters: Dan, Katie
Location: Tribunal building
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Second Heart Attack — Dan excuses himself to use the toilet and dies after suffering another heart attack. Characters: Dan
Location: Tribunal restroom
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Public Health Funeral — Katie reads a eulogy at Dan's public health funeral. Characters: Katie, Daisy
Location: Public health funeral
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A Man Not A Number — Katie reads Dan's intended appeal speech condemning a system that treated him as a number. Characters: Katie, Dan
Location: Public health funeral